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Friday
, October 18
TBA
12:00pm •
Marriott and Oracle Installers Arrive
Saturday
, October 19
TBA
9:30am •
OPERA KICK-OFF MEETING
10:30am •
CONFIG Prep
1:30pm •
CONFIG DAY 1
Sunday
, October 20
TBA
8:00am •
CONFIG DAY 2
Monday
, October 21
TBA
8:00am •
CONFIG DAY 3
Tuesday
, October 22
TBA
8:00am •
Delta Service Trainer Arrival
8:00am •
CONFIG DAY 4
Wednesday
, October 23
TBA
8:30am •
Delta Service Essentials Option 1
1:30pm •
Getting to Know Delta Option 1
Thursday
, October 24
TBA
8:30am •
Delta Service Essentials Option 2
1:30pm •
Getting to Know Delta Option 1
Friday
, October 25
TBA
8:30am •
Opera Core Class (Part 1 of 3) - Option 1
9:00am •
Operations Trainer Arrival
10:00am •
Vendor Training
1:30pm •
Opera Core Class (Part 1 of 3) - Option 2
1:30pm •
Elevated Service - Leaders Only
4:00pm •
Training Schedule Review With Leadership
Saturday
, October 26
In Department
9:00am •
Kitchen Zoning
9:00am •
Restaurant Zoning
10:00am •
Room Prep and Staging Brand Standards Training
2:00pm •
Grab & Go/ Pantry Clean and Stage
3:00pm •
Bar Clean and Stage
TBA
8:30am •
Opera Core Class (Part 2 of 3) - Option 1
10:30am •
Great Food Safe Food
1:30pm •
Opera Core Class (Part 2 of 3) - Option 2
2:00pm •
Housekeeping Operartions/Service Training
Sunday
, October 27
In Department
9:00am •
Room Prep/Room Inspections
1:00pm •
Food Show Prep
1:00pm •
Bar and Restaurant Zoning/Test Meal Prep
TBA
8:30am •
Opera Core Class (Part 3 of 3) - Option 1
10:30am •
Steps of Service (Restaurant/IRD/Grab & Go/BQTS)
12:30pm •
Food Show Planning
1:30pm •
Opera Core Class (Part 3 of 3) - Option 2
3:00pm •
Housekeeping Operartions/Service Training
Monday
, October 28
In Department
8:00am •
AYS Set-up and Training
9:00am •
Restaurant Service Role Play
9:00am •
Room Prep Day 2/Room Inspections
TBA
10:30am •
Housekeeping Opera Training
1:00pm •
Culinary Food Show
1:30pm •
Group Housing Block Build
Tuesday
, October 29
In Department
10:00am •
Room Prep/Room inspections Day 3
10:00am •
Breakfast Test Meal
12:30pm •
Grab & Go Coffee Training
2:30pm •
Lunch/Dinner Test Meal
TBA
8:00am •
Bar 101- Introduction to Spirits
8:30am •
Operations Training - Elevated Service - Option 1
9:00am •
Stayover Training
11:00am •
Beverage Training - Technique and Cocktails
1:00pm •
Operations Training - Elevated Service - Option 2
Wednesday
, October 30
In Department
10:00am •
Breakfast Test Meal #2
10:30am •
Grab and Go Test Meal
10:30am •
Room Prep/Inspection Day 4
1:00pm •
Coffee Break Set-Up
2:30pm •
Lunch/Dinner IRD Test Meal
2:30pm •
Lunch/Dinner Test Meal #2
TBA
8:30am •
Welcome to MARSHA
9:00am •
Guest Voice/Mobile/Empower Review - Option 1
9:00am •
Housekeeping Cart Training
1:00pm •
Guest Voice/Mobile/Empower Review - Option 2
2:00pm •
Empower Training - Device Users
Thursday
, October 31
In Department
9:00am •
Breakfast Test Meal #3
9:00am •
Linen Closets Organization
9:00am •
Room Prep/Inspection Day 5
10:00am •
IRD Breakfast Test Meal
10:00am •
Grab & Go Test Meal
2:30pm •
Lunch/Dinner Test Meal
TBA
8:30am •
MARSHA Mini Hotels
12:30pm •
Marriott Bonvoy Training
1:30pm •
Group Housing (2 of 2 if needed)
Friday
, November 1
In Department
9:00am •
F&B Prep For Opening
9:00am •
Final Room Walk/Inspection
9:00am •
Prep for Opening Celebration
12:00pm •
BQT Buffet Test Meal- Opening Celebration
1:00pm •
Public Space Cleaning
2:00pm •
Elite Pantry Set-Up- PM
TBA
8:30am •
A/R (Oracle Lead) - Part 1 of 2
9:00am •
Elite Pantry Set-Up- AM
12:30pm •
Marriott Bonvoy Training
1:30pm •
A/R (Oracle Lead) - Part 2 of 2
Saturday
, November 2
In Department
8:00am •
Opening Day Live Support
TBA
12:00pm •
Opening Date Celebration
Sunday
, November 3
TBA
8:00am •
Trainer Departure
9:00am •
Marsha Inventory Mgmt
1:30pm •
Oxi & Marriott Bonvoy Training (Leadership)
Timezone
Delta Hotels by Marriott Toronto Mississauga
America/Los Angeles
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Nov 6, 2019
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Dates
Friday
, October 18
Saturday
, October 19
Sunday
, October 20
Monday
, October 21
Tuesday
, October 22
Wednesday
, October 23
Thursday
, October 24
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, October 25
Saturday
, October 26
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, October 27
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, October 28
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, October 29
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, October 30
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, October 31
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, November 1
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, November 2
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, November 3
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Banquets
Culinary
F&B
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Bartenders
IRD
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Front Office Leaders
Group Housing
Hotel Leadership
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Housekeeping Leaders
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